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Unilex Study

Financial Education Excellence

Privacy Policy

Your privacy matters to us. Learn how we collect, use, and protect your personal information at Unilex Study.

Last Updated: March 15, 2025

1. Introduction and Scope

Unilex Study ("we," "us," or "our") operates the website unilexstudy.com and provides educational services focused on finance and brand building. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, enroll in our programs, or interact with our services.

This policy applies to all users of our website and services, including prospective students, current students, and visitors. By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.

We are committed to complying with Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. Our practices are designed to respect your privacy rights while enabling us to provide quality educational services.

2. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you register for courses, contact us, or use our services. This information may include:

Full name and preferred name
Email address and phone number
Mailing address and billing information
Educational background and professional experience
Learning goals and course preferences
Payment information (processed through secure third-party providers)
Communications with our support team
Survey responses and feedback

Automatically Collected Information

When you visit our website, we automatically collect certain technical information to improve our services and user experience:

IP address and geographic location (general area)
Browser type, version, and language settings
Device information (type, operating system, screen resolution)
Pages visited, time spent, and navigation patterns
Referral sources and search terms used
Cookies and similar tracking technologies data

3. How We Use Your Information

Primary Educational Purposes

We use your personal information primarily to deliver educational services, manage your enrollment, provide customer support, and improve our course offerings based on student needs and feedback.

Your personal information is used for the following specific purposes:

Course Administration and Delivery

Processing course registrations and managing enrollments
Providing access to course materials and online learning platforms
Tracking progress and providing personalized learning recommendations
Issuing certificates and maintaining academic records
Facilitating communication between instructors and students

Communication and Support

Responding to inquiries and providing customer support
Sending course updates, schedules, and important announcements
Providing technical assistance and troubleshooting
Collecting feedback to improve our services

Business Operations

Processing payments and managing billing
Preventing fraud and ensuring security
Analyzing website usage to improve functionality
Complying with legal and regulatory requirements

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

Recipient Purpose Information Shared
Service Providers Payment processing, email delivery, hosting Contact info, payment data, usage analytics
Educational Partners Course delivery, certification Name, progress data, completion status
Legal Authorities Compliance with legal obligations As required by law or court order
Business Transfers Merger, acquisition, asset sale All personal information (with notice)

Third-Party Service Providers

We work with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually bound to protect your information and use it only for the specific services they provide to us. They include payment processors, email service providers, cloud storage providers, and analytics services.

5. Data Security and Protection

We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include both technical and organizational safeguards.

Technical Security Measures

SSL/TLS encryption for all data transmission
Encrypted storage of sensitive personal information
Regular security audits and vulnerability assessments
Secure backup systems with encryption
Multi-factor authentication for administrative access
Firewall protection and intrusion detection systems

Organizational Security Measures

Access controls limiting staff access to necessary information only
Regular privacy and security training for all employees
Confidentiality agreements with all staff and contractors
Incident response procedures for potential security breaches
Regular review and updating of security policies

Important Security Notice

While we implement strong security measures, no method of transmission over the internet or electronic storage is completely secure. We encourage you to help protect your account by using a strong password and keeping your login credentials confidential.

6. Your Privacy Rights

Under Canadian privacy legislation, you have several rights regarding your personal information. We are committed to helping you exercise these rights in a timely and transparent manner.

Right of Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your personal information in a commonly used format within 30 days of your request, subject to certain exceptions under applicable law.

Right to Correction

If you believe that any personal information we hold about you is inaccurate or incomplete, you can request that we correct or update it. We will investigate your request and make appropriate corrections within a reasonable timeframe.

Right to Withdraw Consent

Where we rely on your consent to process your personal information, you may withdraw that consent at any time. However, this will not affect the lawfulness of processing based on consent before its withdrawal, and we may continue to process your information where we have another legal basis to do so.

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided at the end of this policy. We may need to verify your identity before processing your request. There is no fee for reasonable requests, but we may charge for excessive or repetitive requests.

7. Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Information Type Retention Period Reason
Course Registration Data 7 years after course completion Academic records, certification verification
Payment Information 7 years from transaction Tax compliance, dispute resolution
Website Analytics 2 years Service improvement, trend analysis
Marketing Communications Until opt-out or 3 years of inactivity Communication preferences
Support Inquiries 3 years from resolution Service quality, legal protection

Data Deletion Process

When personal information is no longer required, we securely delete or anonymize it according to our data retention schedule. For electronic data, we use secure deletion methods that make the information unrecoverable. Physical documents are shredded or destroyed through secure disposal services.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide personalized content. You can control cookie settings through your browser preferences.

Types of Cookies We Use

Essential Cookies: Required for basic website functionality and security
Performance Cookies: Help us analyze website usage and improve performance
Functional Cookies: Remember your preferences and enhance your experience
Analytics Cookies: Provide insights into how visitors use our website

Managing Cookie Preferences

Most web browsers allow you to control cookies through their settings preferences. You can set your browser to refuse all cookies, accept only certain types of cookies, or notify you when a cookie is being sent. However, disabling cookies may limit your ability to use certain features of our website.

9. International Data Transfers

While we primarily store and process your personal information within Canada, some of our service providers may be located in other countries, including the United States and European Union. When we transfer personal information outside Canada, we ensure appropriate safeguards are in place.

Transfer Safeguards

Contractual protections requiring equivalent privacy standards
Transfers only to countries with adequate privacy laws
Regular audits of international service providers
Encryption of data during transfer and storage

If you have concerns about international data transfers, please contact us to discuss how your information is protected when processed outside Canada.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you through prominent notices on our website or direct communication.

Notification Process

Email notification to registered users for material changes
Prominent website banner announcing policy updates
30-day notice period before significant changes take effect
Archive of previous policy versions available upon request

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information. Your continued use of our services after policy changes indicates your acceptance of the updated terms.

Contact Us About Privacy

If you have questions about this Privacy Policy, want to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

Unilex Study Privacy Office
560, 10405 Jasper Ave #21
Edmonton, AB T5J 3S2, Canada
Phone: +1 (250) 888-4231
Email: contact@unilexstudy.com

We will respond to privacy-related inquiries within 30 days and work with you to resolve any concerns about your personal information.